Frequently Asked Questions

Question                         Answer
What are the drop-off & pick-up times?We are open 7 days a week except for holidays.
We are open 8:00 AM to 8: PM 
Hours of Operation


For new clients: It is extremely important that we get the information to take
care of your pet correctly when dropping off, please allow yourself enough time
to get the necessary information completed.

What Vaccines are required for my pet for boarding?The vaccines required for you dogs are: Rabies, Distemper & Bordetella
The vaccines required for your kitty are: Rabies, FVRCP & Feline Leukemia.

Vaccines are required to be given at least 10 days prior to boarding,

The vaccine paperwork must be in our possession at least 10 days prior to boarding 
to ensure everything is up-to-date.    See our Requirements Page

ALTHOUGH WE MUST SEE THE PAPERWORK FOR ALL VACCINES, A COPY OF
THE CURRENT RABIES VACCINE CERTIFICATE IS REQUIRED TO BE KEPT AT
OUR FACILITY.  PLEASE SEND ALL CURRENT PAPERWORK 10 DAYS PRIOR TO APPOINTMENT.

 
PLEASE USE OUR VACCINE UPLOAD PAGE TO ENSURE IT DOES NOT GET LOST IN EMAIL.
VACCINE UPLOAD PAGE HERE

PLEASE NOTE: SELF GIVEN VACCINES WILL NOT BE ACCEPTED. 
VACCINE RECORDS MUST BE THROUGH A LICENSED VETERINARIAN.

Pennsylvania law requires that a rabies vaccine be given only by a licensed veterinarian.
What if I don't know how to read my vets paperwork?We understand that is is hard to read the veterinary lingo of vaccines.
Below is the acceptable variations. If you still need help, please call us at 570-646-6012

Distemper: DAPP, DALPP DAPPC, DHLPP, DHPPC, DA2PPV, DA2PP, DHPP or DHPPV
Bordetella: Bronchicine, Intra-Trac, Naramune-2 and Bronchi-Shield
Rabies: Defensor® 3, RabVac and Imrab

What if I don't want to over vaccinate my pet?We understand that some owners may have concerns about over vaccinating.
For this reason we accept a titer test as proof of immunity for the Distemper & Bordetella only.
The test must be current and the level sufficient for immunity.

HOWEVER, DUE TO CURRENT STATE LAW A RABIES TITER IS NOT SUFFICENT,
AND WE CANNOT BOARD ANY PET WHO IS NOT CURRENT ON A RABIES VACCINE. 
What if my pet is not used to new people,
has some fear aggression/reactivity, anxiety or dog reactivity?
We understand that some dogs are fearful.  This may require some minimal or extensive visits to the kennel for a trial/evaluation. 
This can only be done Monday through Friday and cannot be scheduled on a weekend.

Trials and evaluations will be at the discretion of Camp KCS.  We will determine based on these evaluations whether or not the pet will be suitable for kenneling.

Camp KCS reserves the right to refuse kenneling for any dog that we feel may pose harm to themselves or any staff member. 
What forms of payment can I pay with?Currently we accept: CASH, VISA, MASTERCARD, DISCOVER and AMERICAN EXPRESS

WE DO NOT ACCEPT CHECKS AT THIS TIME.


***Starting somewhere between (Nov-Jan) there will now be a 3% conveinence fee for all Credit Card payments.
Do I have to bring food with my pet?
We always suggest bringing your pets own food. Abrupt dietary changes
can cause gastrointestinal issues.  

If you choose not to bring food, we will supply dry food only (Fromm Classic for dogs or Purina for cats).  
Any special dietary feedings like wet/can food or if your pet has allergies, you would have to bring that with you.

Although bringing your own food is not necessary, if you choose to bring your pets own food,
please have it contained in a sealed container clearly marked with his or her name.
What happens if my dogs must be separated for feedings? There is an extra charge per day for supervising or separating your dogs for feedings.  


The following are options for you.
You may have to book two kennels. 
If we have to supervise or separate for feedings there is a $5.00 per day charge.

What if my dog(s) are on medication? There is no charge for basic medication. This means simple oral form
medication that can easily be put in there food or other easy means of transport.

If your pets medication is difficult or extensive, there is additional charges for that.

Please make sure your pet has not been to their veterinarian 10 days prior to boarding.  
In the event they must see their Veterinarian within the 10 days for medical reasons,
please request a Doctors note (we require this if they have been to the vets office)
stating that your pet does not have any contagious medical issue or that they have not
been exposed to any contagious medical issue.
What items may I bring with my pet?We welcome most items that would make your pet feel more comfortable
(i.e. toys, blankets, bed, treats)
We cannot take rugs, mattresses or large blankets that are not easily washable.

We also do not suggest bringing bowls, we have plenty of them and are easily
misplaced when removed for cleaning.

However, we will use elevated feeding stations for large dogs, so if you use one
of them please bring it with your pet.
How often is my dog given the opportunity to relieve himself? We walk your dog at least three times daily. This allows them to relieve
themselves and receive plenty of one-on-one interaction. 
Will my dog have exercise while they are there? We have a fenced in back yard for exercise and play. In addition,
we also have an indoor play area when there is inclement weather.

You can schedule daycare/play/exercise to ensure your pet gets the daily
exercise you want them to have (see Pricing) for added daycare to boarding.
Would I be able to visit my dog while they are there?
Yes, you are more than welcome to come visit your dog or even take
them out for a while.  Visitation must take place outside or you can take
them for the day.  Inside the kennel visitation is not allowed, as there is
much going on during the day

Hours of Operation 
What is the cost for Boarding my pet? Please see our services page for pricing.

Please call our office and speak to a Camp Couselor, who can give you the specifics.
You can also download our price sheet - Click Here

Is there a required deposit for boarding my pet?There are some circumstances when a deposit may be required, other than that, no deposit is required.

In addition, any long term boarding (anything over 20 days)  will require a credit card on file at the time you book your appt and a 25% deposit at drop off.  Some instances may require weekly charges on you card during your pets stay.

What is Kennel Cough?Kennel Cough is an Upper respiratory that is contagious between dogs - Click Here
Do you offer any discounts?Currently we offer several discounts.
Senior (62>), Active Military & Veteran discount (PROPER ID REQUIRED)
Multiple pet Discount (same cage only) 

We also offer our membership program See Here

We also have a "Frequent Fetcher" program that tracks your visits.
This program issues $10.00 off when you reach a certain point level, nothing for you to do.

THERE IS NO DISCOUNT STACKING

Can my dogs board together in the same kennel? Yes, in most cases there is never an issue. However, dogs can act differently in a kennel environment.
If they exhibit any signs of aggression with each other we may be forced to separate them. 

Dogs who are typically fine with each other at home but are agitated by new dogs in the
environment can exhibit what is called transfer aggression. This typically makes the other dog
in that kennel a target.
What happens if my dogs have to be separated?
If your dogs must be separated during their stay, we will do that to
protect both dogs. The multiple pet discount will no longer apply. You will also be required
to book multiple kennels on all future boarding's.
Can my dog & cat board together in the same kennel? Unfortunately, they cannot board in the same kennel.

However, there is a discount on the kitty if they board at the same time.  This discount is 20% off
the cats boarding
Are you closed on holidays? Yes, we are closed for drop-off & pick-up on the following holidays:
      •New Years Day
     •Memorial Day
     •Independence Day
     •Labor Day
     •Thanksgiving
     •Christmas

However, we do have staff that come in to take care of the pets on those days. 
What if I am not sure of my pickup date. Due to the overwhelming requests for boarding, the following fees apply to all reservations!
If you do not pickup on your scheduled date and you have to pickup the following morning,
the half day discount no longer applies and you must pickup by 8:30 am.

Pickup after 8:30 am the following morning will result in an extra fee of $15.00 for that day.

Extension of more than one day: $15.00 fee for everyday after your original pickup date.

Early pickups will be charged at full scheduled stay

Appointment Cancellation 
When you book your boarding appointment, you are holding a space on our calendar that is no longer available
to our other clients. In order to be respectful, please call Camp KCS as soon as you know you will not be able to
make your appointment.

If cancellation is necessary, we require that you call at least 72 hours (3 days) in advance. Appointments are in high
demand, and your advanced notice will allow another clients access to that time.

How to Cancel Your Appointment
If you need to cancel your appointment, please call us at 570-646-6012. If necessary, you may leave a detailed voicemail message. We will return your call as soon as possible. You can also cancel via your client portal.

Late Cancellations/No-Shows
       •  A cancellation is considered late when the appointment is cancelled less than 72 hours before the appointed time.
       •  A no-show is when a client misses a reservation without cancelling.
In either case, we will charge your account $15 per day/per kennel for that reservation.

Once a No Show or non/late cancellation happens, you may be required to
leave a 25 to 50% deposit for all future reservations.
Is there video viewing available during my pets stay? Unfortunately, we do not have video viewing for our kennels.
However, we do have Facebook picture sign-up.

With the increased number of requests for pictures, especially during peak
season, we have to do a sign-up sheet. This sheet is located in our office on the counter.

Facebook Post cost is $5.00 per post (Multiple Pics)
This option is included with the Daycare
.

What is Daycare?Scheduling play dates with other dogs is the very best way for your dog to learn and hone his
communication skills with other dogs.  Dogs who are dog friendly but are  NOT spayed or
neutered will be limited to play.

 • Grassy outdoor yard offer ample space to run and play
 • Our indoor play arena is climate-controlled for comfortable play in all weather conditions
 • Playgroups are supervised 100% of the time by our highly-trained staff
 • Facebook post included showing your pet having fun.
 • Check out our other doggie events, like our Summer & Fall Camps that incorporates afternoon hikes.

Daycare is is the perfect outlet for energetic dogs that are dog friendly and only need simple introduction.

PLEASE NOTE: DAYCARES THAT ARRIVE 12PM OR LATER ARE NOT GUARANTEED PICTURES.
**Note that play groups are designed for each play style, this does not allow for constant outdoor play
and your dog will have quite time inside, especially in the extreme heat and cold.

We DO NOT accept dog aggressive dogs for boarding or daycare.
Pets with medical conditions?
Issues we are familiar with and can monitor but not limited to:
Diabetes
Kidney Failure
Post Surgical
Addisons Disease
Cushings Disease
Hypo/Hyper Thyroid
Urinary Issues

We will take care of your pet like they are our own.

Please CLICK HERE for any fees associated with medical related pets and/or Emergencies.

Special-needs pets are no problem. While in our care we will continue any basic medications at no extra charge. There is an extra charges for all other extensive care.

We will monitor your pet with or without medical issues and we can act on any and all emergencies associated with any illnesses.

If needed, we will transport your pet to the veterinarian of your choice within our area (15 miles). This is a service we provide when your dog is boarding with us.

You can feel safe whether your pet is healthy or has medical issues, that we will respond immediately.

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© All photos are of our guests and courtesy of our kennel staff.
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